Mandating real people COULD help, bust sometimes it doesn't - yet this is by design. For example, Amazon Seller Support renders humans into bots because they can only reply with templates (it's like they have humans teaching machines what to reply from a fixed set of replies) - of course this is a shitshow.
If you get a cryptic reply, you have to figure it out, just to reply and get the same response, and then to finally get a "case is closed".
Mandating real people COULD help, bust sometimes it doesn't - yet this is by design. For example, Amazon Seller Support renders humans into bots because they can only reply with templates (it's like they have humans teaching machines what to reply from a fixed set of replies) - of course this is a shitshow.
If you get a cryptic reply, you have to figure it out, just to reply and get the same response, and then to finally get a "case is closed".