They haven't been easy to get a response from for me. Tried to ask a question that wasn't in the FAQ and got silence. That was a few years ago. Went elsewhere. Same situation different question last year and again no response. YMMV but I got zero mpg.
I've contacted them a few times over the years to set/change the glue records for my vanity NS and they were always very responsive. It also cost like a dollar each support instance, but I still haven't spent double-digits contacting support in over a decade of membership :)
