Quick thoughts:

1. It's 2021. Why use foam for packing?

2. The video is slow to load and buffers much. Why not just host it on Vimeo and let them handle the surge?

3. David Hammer's favicon is blank.

4. You should offer (for a $Reasonable value) for the privacy screen to come preinstalled.

I'm pretty sure most of the packing peanuts these days are made from corn starch so you can soak them in water and wash them down the drain.

Was just saying the same thing about the issue with the video buffering. Not a good look.

What is wrong with their video hosting provider? It is randomly buffering every few seconds for like 5 seconds or more. If they don't want to use YouTube, at least make sure your provider doesn't provide a significantly degraded experience.