I view those more as stickiness than as moats. They help you retain existing customers but don't make the product more valuable for new customers.
Scale advantages are the exception. If the costs of your product or service drop dramatically with scale, then you can lower prices to a level where you still make a profit but competitors can't compete.
The complicated most is the logistics network. That is definitely a moat against new entrants, but not against large existing logistics networks like Uber or DoorDash.
Scale advantages are the exception. If the costs of your product or service drop dramatically with scale, then you can lower prices to a level where you still make a profit but competitors can't compete.
The complicated most is the logistics network. That is definitely a moat against new entrants, but not against large existing logistics networks like Uber or DoorDash.