> customers will jump ship and the company will probably sink anyway.
Depends, they might have a captive market or a customer base that's non technical and doesn't understand how bad this is.
If their systems are like this, chances are their offering isn't anything groundbreaking and the competition already provides a better service for possibly even cheaper, so the customers who are willing to jump ship would've done so long ago and the fact they're still in business suggests they have a complacent customer base that's likely to stick to them even despite this incident.
The same reason this technical debt was left unchecked for ages applies to customers. The task of migrating to another provider will most likely rot forever in a Jira board somewhere and they will keep paying their bill in the meantime.
Depends, they might have a captive market or a customer base that's non technical and doesn't understand how bad this is.
If their systems are like this, chances are their offering isn't anything groundbreaking and the competition already provides a better service for possibly even cheaper, so the customers who are willing to jump ship would've done so long ago and the fact they're still in business suggests they have a complacent customer base that's likely to stick to them even despite this incident.
The same reason this technical debt was left unchecked for ages applies to customers. The task of migrating to another provider will most likely rot forever in a Jira board somewhere and they will keep paying their bill in the meantime.