If you're buying from Amazon, you're almost definitely getting comingled inventory - which means even the official retailer themselves can't guarantee it's a genuine product.
Your point still stands about easy returns, although personally I've noticed Amazon adding a lot more friction when I have a problem in the past year or so.
I see the commingling thing brought up in every thread like this, but I've never personally, nor has anyone I know IRL, received anything from Amazon that are even suspect of being counterfeit. If they are counterfeit, then they are such high quality counterfeits that I'm not sure I even care.
It's obviously a problem to some extent, but I can't help but think news articles like that blow it way out of proportion.
As for returns, I've notice the opposite: it takes me considerably less time and effort to return an Amazon purchase than, for example, a Target purchase. I actually did both this weekend: for Amazon, I walked into a UPS store, handed them the unpackaged product, they scanned a barcode from my Amazon app, and I walked out. The whole thing took no more than 30 seconds. At Target, I had to wait in a line for 20 minutes at the Returns counter, had to show them the receipt, also had to show them the card I used to purchase, and then the system wasn't refunding the correct amount so a manager had to be called over and re-do the entire process with some sort of override. The entire process took, at minimum, 30 minutes.
I hate Amazon's bullshit union tactics like in the OP, but they are still the undisputed king when it comes to overall shopping experience, IMO. And it's not necessarily because Amazon is actually great, it's more because the other companies are still really far behind.
> I see the commingling thing brought up in every thread like this, but I've never personally, nor has anyone I know IRL, received anything from Amazon that are even suspect of being counterfeit. If they are counterfeit, then they are such high quality counterfeits that I'm not sure I even care.
I wouldn't be so sure, since it's not always easy to spot a counterfeit. Take a charger for instance. A counterfeiter can get the case and packaging perfect, but have substandard & legitimately dangerous electronics inside. I don't have the links handy, but I've seen numerous tear-down comparisons that show examples of this.
Like I said, if any of the chargers or cords I have received from Amazon are counterfeit, they're good enough counterfeits that I don't care. My iPhone, iPad, and MBP all charge just fine, still have perfectly fine working batteries, have never had any issues with the electronics, and nothing has caught on fire after years of use. The headphones I've bought from Amazon sound great and have given me no issues. The lightbulbs I bought from Amazon light up my room just fine and last a long time. The SSD I bought is blazing fast and has plenty of space (confirmed by multiple diagnostic checks). The clothes I have bought are comfortable and fit well... And if any of these things weren't true, I am confident it would take me extremely minimal effort to return the item to Amazon and buy a replacement.
Obviously counterfeiting is a problem and in an ideal world there would be no counterfeiting at all, but I remain unconvinced that it's something I have to worry about materially affecting my experience as a customer buying stuff from Amazon.
If at any point I see any evidence or warning that the products I purchase from Amazon cause any material amount of risk to my person or property, I'll reevaluate. In fact, there definitely are some things that I prefer to buy outside of Amazon for such reasons, like climbing gear or medicine.
But as for stuff like chargers, I've had more experience that the easily-frayed genuine Apple Lightning cables, or the classic exploding Samsung phones, are more of an electrical fire risk than anything I've bought from Amazon, counterfeit or not.
For chargers, I've had some seriously laptop-destroying ones. For phone voltages (ignoring fast charging), it isn't that big of a deal, but USB-C PD laptop chargers I am extremely hesitant to buy on Amazon.
Almost every memory card that isn't Samsung EVO PLUS I've received has been counterfeit.
I used to think the same, but I received a sorta dodgy SD card from Amazon last year. By dodgy I mean that the graphics on the sticker seemed off compared to my other cards from Sandisk, and it was slower than advertised. It still worked just fine, and I don't want to imply that this is widespread, but it has happened to me.
Yes, they probably would have given me one, but I just didn't bother as it wasn't a huge issue for me - and also I realized it was dodgy after the return window had closed so didn't want to fight them on that either.
Your point still stands about easy returns, although personally I've noticed Amazon adding a lot more friction when I have a problem in the past year or so.
https://www.redpoints.com/blog/amazon-commingled-inventory-m...