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Oh totally.

My beef is that tech folk have a tendency to make themselves the customer, or maximize convenience to IT over whatever the actual problem is. Internally, the politics of the company tend to dictate this stuff. In the marketplace, software is usually much better!




I think this can be distilled as "most tech folk are extremely bad at valuing each business use case separately."

Tech folks: That's a business use case

Business users: This is something I do 500x a day, this I do 10x a day, this I do once a month

PMs are supposed to be the ones to do this work, but they tend to be technically clueless and blinded by project timeline spreadsheets.

BAs usually don't take the time to actually ask the user "Why are you doing this?" and get all the nuances.




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