> Resorting to Twitter for support is increasingly common.
Always maintain some out of band support system. If that's email, so be it.
If there's business owners watching this, please do not make Twitter (or any other social media) your primary point of contact for support or abuse. I stay far away from Twitter such that I don't have an account and can't even see a single tweet without jumping through some hoops. I've learned via posting here that I'm not alone in this and that this trend will likely grow as time goes on.
Always maintain some out of band support system. If that's email, so be it.
If there's business owners watching this, please do not make Twitter (or any other social media) your primary point of contact for support or abuse. I stay far away from Twitter such that I don't have an account and can't even see a single tweet without jumping through some hoops. I've learned via posting here that I'm not alone in this and that this trend will likely grow as time goes on.