Sorry, how does paying for Google Workspace prevent you from getting your account locked and not being able to do something about it? I do believe that to login to the admin back-end and to contact support in the first place, you need to log in with your Google account.

Also, their support is... not exactly useful. I had to use it once a couple years ago (a feature wasn't working, I forgot which one) and all they could offer where excuses and "we take XY very seriously" and "thanks for bringing this to our attention". They never fixed it, of course.

Google has excellent engineers who crank out amazing stuff with a passion. Google is however shockingly bad in converting these things into something of lasting value, supporting and improving the excellent seeds they have/had (just look at the famous Google graveyard). As money is no object for Google, you can only come to the conclusion that all this is done on purpose and even purposely sinister. They focus on their ad business as that has a ROI that blows literally any other product in existence out of the water. And they just don't bother with anything else anymore. I mean, why would you spend your days toiling, building and maintaining stuff earning a decent (but not an obscene) wage if you had an ATM, nay a dozen, that just shoot free money at you all day like crazy. I can understand it, but it's still sad, from a societal perspective ("make the world a better place" etc. etc.).