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> This is a minor but users will be able to raise issues

I don't think people understand what an average (and below average) cell phone user is like. Just read some of the App store reviews (fraction of the people that use apps actually write reviews).

This pipe-dreaming would come crashing down from being a minor issue to major, the wrath of an average user is insane.



This is my favourite example of why letting random users send in complaints is bad: https://daniel.haxx.se/blog/2016/11/14/i-have-toyota-corola/




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