Thanks to the countless folks that built a customer focused bank. It's really sad to see Simple wind down, and it's been the best bank I've had the chance to use. Their service has been unmatched compared even to the best local banks in my area. I've been a customer for nearly a decade now - wow. Early on I exchanged emails with Josh and the team not just regarding banking matters, but reporting bugs, design issues, or giving feedback. They were always receptive and I appreciated that they took the time to respond to my messages.
They had downtime once and credited my account $50. Simple, I know, but it was a gesture that really set them apart and humanized the company.
Thank you for starting Simple. Thank you Josh and the rest of the team at Simple: Shamir, Ian C., Brian M1, Toby, Adam, Rachel, Tom, Dustin, Zac, John, Ryan H., Melissa, Ian E., James, Liene, Collin, Matt S., Daron, Cameron, Eric, Jarred, Chris B., Shane, Dan H., Dan D., Robyn, Ryan D., Will M., Brian M2, Michael M., Chelsea, Kelly, Tristan, Will C., Justin, Steven, Matt W., Chris S., Charlie, Mimi, Orlena, Michael E., Krista, Bar, Jen, Matt H., Jake, Matt M.
:')
PS: Startup marketing tip - Add a call to action at the bottom of your email newsletter that reminds your customers to share their experience with their friends and colleagues. Here was Simple's:
> PS - We often have people ask how they can help us continue to grow. Firstly, you're awesome, thanks for asking! Secondly, Its easy–just tell your friends! In fact, you can even send referrals directly from our mobile apps.
It used to be amazing. You could start a real time text chat even in the middle of the night, and they were so helpful, professional and friendly, and followed up when they said they would. It was shocking and wonderful.
I'd agree with both sides of this. I was a customer for years and anytime I had an issue they'd respond very quickly. However, getting my wife to get an account approved so we could have the shared/joint account feature was impossible and they would never explain why.
They had downtime once and credited my account $50. Simple, I know, but it was a gesture that really set them apart and humanized the company.
Thank you for starting Simple. Thank you Josh and the rest of the team at Simple: Shamir, Ian C., Brian M1, Toby, Adam, Rachel, Tom, Dustin, Zac, John, Ryan H., Melissa, Ian E., James, Liene, Collin, Matt S., Daron, Cameron, Eric, Jarred, Chris B., Shane, Dan H., Dan D., Robyn, Ryan D., Will M., Brian M2, Michael M., Chelsea, Kelly, Tristan, Will C., Justin, Steven, Matt W., Chris S., Charlie, Mimi, Orlena, Michael E., Krista, Bar, Jen, Matt H., Jake, Matt M.
:')
PS: Startup marketing tip - Add a call to action at the bottom of your email newsletter that reminds your customers to share their experience with their friends and colleagues. Here was Simple's:
> PS - We often have people ask how they can help us continue to grow. Firstly, you're awesome, thanks for asking! Secondly, Its easy–just tell your friends! In fact, you can even send referrals directly from our mobile apps.