I know your pain all too well. I hate when people say stuff like 'Did you go to Harvard?' after I help them print a document. I knew managers who didn't know what < and > meant. They think creating a pivot table is genius work. I actually heard someone say you don't have to put .au on the end of the email address if you live in Australia. I sat next to one guy in a meeting who was typing away on his laptop keyboard without looking at the screen for about 5 minutes and then used spell check to fix every second word. These are the people running these old corporations.