@ThePadawan Got it now! WhatsApp did a great job in tricking users with their interface. No other pun intended, but it fits perfectly in the context: "What's the App?"
I remember I missed a few calls from my mom recently, and she asked me if I noticed her missed calls. I didn't have any missed calls as she was calling me through WhatsApp, but in such a way that she thought is the "regular" way of calling. I explained, now she knows. Not sure where this is going...
She probably doesn't know what an SMS is (those are those things her bank sends her, right?).