Do you have plans to address the criticisms you've had on Youtube and Reddit comments? It sounds like a lot of people have been unhappy with quality of service given the prices (esp. if you get low quantities), citing the dirtiness/wrinkles of clothes received (you don't wash them on purpose I guess), how there seems to be a lot of clothes that are beat up or faded compared to what you'd get at a thrift store, how you don't have controls over the brightness and vibrancy colors you get, and there seems to be little adherence to the requests customers put in text box.
It's hard to find the right words for this, but I would sincerely reevaluate your perspective.
A surprising number of people thrift / buy used clothes. Between thrift stores and consignment shops, more people shop there than Department stores (30% vs 21%).
It's currently popular among younger people as a push against "fast fashion". People want clothes that are unique and affordable, and their only options are thrift stores or color blocks from Uniqlo.
This is the "kind of person" who buys used clothes:
Fast fashion is likely undermining used clothes, since they degrade quickly to not being wearable, but still have the same landfill degradation problems as other textiles.
When people notice an influential employee that works at a company is active in a community, that presents them with an opportunity to talk to a living breathing person that might actually respond to questions that they feel have been ignored by official channels. People ask questions like this all the time. Unfortunately, sometimes its the only way to get someone at a company to actually help you.
