Yep, the place I used to work referred to "customer support" as "supporters." I assumed the term was used more broadly than it appears to be, my bad.

I'm curious who handles those emails. I'm putting myself in the position of a software engineer at Tinder, I personally would have gotten care-mad enough to fix it. I go out of my way to get to know customer support folks where I work so I can get better insight into how people are actually using the product and where the pain points lie.