This kind of hyper-optimization misses the forest for the trees. You need to have some love for your product and if you do, you do not let issues like this fester. Your bean counters can’t capture the full complexity of the world. They can’t capture the general sense of “shittiness” that users feel when your product fails in stupid ways and you don’t fix it. They can’t appreciate how that feeling snowballs into the success of a competitor five or ten years down the line.