> When a user clicks on the “Call” button labeled “Delivery or Takeout,” they are taken to a different number, (646) 394-9837, which is owned by Grubhub.
> Yelp has historically functioned like an enhanced Yellow Pages, listing direct phone numbers for restaurants along with photos, information about the space, menus, and user reviews. But Yelp began prompting customers to call Grubhub phone numbers in October 2018 after the two companies announced a “long-term partnership.”
> In June, H. Claire Brown at The New Food Economy reported that the food delivery platform Grubhub has been creating thousands of websites in restaurants’ names, sometimes surpassing the restaurant’s own website in search engine visibility, in order to drive more online orders and commissions for Grubhub.
I don't think Grubhub has any defense for creating websites for restaurants without asking. But this is something they've also stopped doing and this is a completely separate issue.
> Yelp has historically functioned like an enhanced Yellow Pages, listing direct phone numbers for restaurants along with photos, information about the space, menus, and user reviews. But Yelp began prompting customers to call Grubhub phone numbers in October 2018 after the two companies announced a “long-term partnership.”
> In June, H. Claire Brown at The New Food Economy reported that the food delivery platform Grubhub has been creating thousands of websites in restaurants’ names, sometimes surpassing the restaurant’s own website in search engine visibility, in order to drive more online orders and commissions for Grubhub.
These feel like deceiving the customer.