it's incredibly rare to personally know someone it happened to
I don't know anyone who has a degree in History but that doesn't mean historians are especially unusual. All it means is that my network is quite small.
The same is true here. The fact few people know someone who has been affected by this problem doesn't mean the problem is unusual. It just means there are hundreds of millions of people who use Google and you know a few thousand at most.
Undergraduate degrees are easy to get. Having a psychology degree doesn’t mean you’re a psychologists, a history degree doesn’t mean you’re a historian, and a math degree doesn’t mean you’re a mathematician.
The extremely large majority of people go on to work regular jobs that have nothing to do with their degree and lose much of the information they learned, if it was even substantial at all.
I don't know anyone who has a degree in History but that doesn't mean historians are especially unusual. All it means is that my network is quite small.
The same is true here. The fact few people know someone who has been affected by this problem doesn't mean the problem is unusual. It just means there are hundreds of millions of people who use Google and you know a few thousand at most.