You really get the sense that success in that business (at least at that time, in the minds of the executives they interviewed) is about everything except delivering the best possible value to the customer.
As a gamer, it annoys me to no end how people are quick to defend and identify with companies that have even a hand in their favorite game. Many will even defend publishers of games they enjoy in unrelated matters, as if the publisher had anything to do with it.
It truly makes me wonder sometimes about the person on the other end of the keyboard when this kind of personal data breach is written off completely, laughed at as no big thing. I mean, I don't even have a PS3 or PSN account (waiting for Team Ico's next game,) but I can tell it isn't "nothing."
Really want to be disappointed in gamers? Google Image search "Modern Warfare 2 boycott".
You really get the sense that success in that business (at least at that time, in the minds of the executives they interviewed) is about everything except delivering the best possible value to the customer.