I'm sorry for your loss and I appreciate your sharing your story about the video with your parents.

I eulogized my grandfather and felt similarly at his funeral - I learned so much about him over that day and weekend, and felt he would loved to hear those thoughts.

To your point on pricing - you're correct, we are very much focused on quality. As I mentioned in another comment on the post (and while it's off in the future), we do hope to bring price per episode price point down as we streamline ops. We really want our service to be accessible to all.

I very much look forward to serving you as a customer in the future.