> Having to deal regularly with the type of person that the average HN reader would never come across in their lifetime, I can understand why organisations like Amazon would set up these bureaucratic support "walls" and/or outsource all support to a Filipino call centre staffed by people that don't even know what Amazon is. The systems are designed to make getting support hard, because most people contacting consumer support literally don't even have a problem that good support staff could solve.
Let's screw people with real concerns and real business so Amazon can save money on customer support seems a horrific justification. That is basically making all small businesses guilty of wasting Amazon time and burden the small businesses with the burden of proving that they are not.
How do you know so well the internal statistics for Amazon if you are just a seller? Cannot your kind interpretation also be based in wrong assumptions?
Who has more resources to deal with this situation Amazon or the little business? Amazon does this bullshit because it has power to abuse, not because it is a reasonable relationship with its providers.
Let's screw people with real concerns and real business so Amazon can save money on customer support seems a horrific justification. That is basically making all small businesses guilty of wasting Amazon time and burden the small businesses with the burden of proving that they are not.
How do you know so well the internal statistics for Amazon if you are just a seller? Cannot your kind interpretation also be based in wrong assumptions?
Who has more resources to deal with this situation Amazon or the little business? Amazon does this bullshit because it has power to abuse, not because it is a reasonable relationship with its providers.