That's wild, we're a fairly small Azure customer (compared to others) and I get calls and emails every month from a rep asking us what they can do, if anything. I think Microsoft is maybe a bit smarter at this by connecting sales to CSMs, because they can up sell and get you to support if you need it. While with Google it's a big shell game.
From hearsay Azure has better customer support because they know that in cloud and server environments they are a relative newcomer, traditionally many data center people would run away when they hear Microsoft.
Google has the ego of a market leader. They don't care for their customers, that's nothing new.
Despite the (apparently) good support, the decision to "run away" when you hear Microsoft is still justified unfortunately. I've recently had the displeasure to work with Azure and not only the console UI is even worse than AWS but every single service, despite looking similar to the competition, is actually different in subtle ways (which you often don't realize until you get started implementing against it) and forces you to waste time working around some Microsoft dev's attempt at being smart[0].
[0]: as an example, obtaining root on a container in an Azure DevOps CI pipeline. You have to bind-mount the Docker management socket into the container, then use that to gain initial root access and install sudo, then use sudo to run all your commands. I don't recall ever having to do that on any other CI service.
Yeah, I was probably a bit spoiled at the time. I was at startups that leveraged AWS in the early days and their reps and support people were at least somewhat accessible but at the very least knowledgeable. That flew in complete contrast to my experience with GCP.
Microsoft is a company born in selling physical products. Their software used to come on floppies and CDs. Google hasn't really sold anything real their entire existence.
Azure was down in Australia one night and I randomly sent a tweet to microsoft. To my pleasant surprise they acted on it and resolved it in few minutes. this is the same microsoft that was the villain around 10 years ago
Microsoft's "villian" nature in my experience was never in their products but in their Legal and Licensing teams
While the rest of MS is improving those 2 teams are still a problem, the "cloud" is ripe with ways to obfuscate and needlessly complicate licensing to over charge companies and MS excels at that
Same experience, we spend less than 10k on Azure. The customer service people have been phenomenal. Though they need to move to some modern ticketing system.
