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selykg on Oct 14, 2020 | parent | context | favorite | on: FreeYourMusic lets users migrate their playlists o...

I work in support, have for close to a decade.

I take at least a little pride in being a personable worker who can read the situation and respond appropriately from the beginning.

Acknowledging the problem and the concerns of the customer is at least the bare minimum and they didn't even do that.

srtjstjsj on Oct 14, 2020 [–]

Are you doing tier-1 support for a product that costs less than the support phone call? If not, you are not in the same category.

selykg on Oct 14, 2020 | [–]

Product I support is free, my paycheck comes from a non-profit.

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