> Without more data, I bet this is the second case. If the online reviews are false the Hotel is in their right to accuse him of defamation.
I've been to Thailand many times too, mostly to Krabi (for the climbing). And like many, I use trip advisor.
I view the negative comments first. I find negative reviews valuable. A lot of them are made in anger and sometimes on purpose and less fault from the establishment.
This brings me to the review system. Trip advisor reviews make or break a place. Although arresting someone is quite extreme I hope there is a better way to moderate them.
I've been to Thailand many times too, mostly to Krabi (for the climbing). And like many, I use trip advisor.
I view the negative comments first. I find negative reviews valuable. A lot of them are made in anger and sometimes on purpose and less fault from the establishment.
This brings me to the review system. Trip advisor reviews make or break a place. Although arresting someone is quite extreme I hope there is a better way to moderate them.