Something similar happened with my two year old, out of warranty iPhone with maxed out storage. It had the original battery swollen. I assumed they would just swap out the battery and charge me, but they said they wanted to send the whole thing in to be inspected, and unfortunately they didn’t have any prior gen phones with that level of storage on hand, so asked if I would mind receiving a current gen replacement.
Vehicle breaks, the part or component that fixes it is unavailable/backordered/allocated for months+.
Manufacturers will offer to buy back the vehicle, at original sale price, rather than force you to wait (and relieving them from having to provide a loaner/rental).
