This price looks incorrect. Tier 4 damage would only be accidental damage that the customer caused. Delamination of the screen doesn't count. Tier 4 would be liquid damage. I think the rep was new to the internal tools that apple provides.
A cracked display in a MBA retina 13in 2019 cost the customer $489.94 total.
Was thinking the same. I pretty much destroyed a MacBook of mine when I was running to catch a train, tripped, and landed squarely on my backpack. I had bent the laptop slightly right in the middle from where I fell on it.
That was a tier 4 repair, which the indie Apple authorized repair shop described to me as the repair category for catastrophic damage and basically just a little less than the full replacement cost.
It was a three month old laptop and so I paid the fee, as it was like $150 less than the original cost of the machine and I would’ve had to buy a new one otherwise anyway.
I was a little beat up from the fall and needed a few stitches in my hand, luckily the ER didn’t also deem that to be a tier 4 repair.
That was my thought too, which I was I asked numerous times for clarification. I've gone through the screen replacement before, and the number wasn't remotely close to $2000, much closer to yours. I usually don't lean towards malice, if there's a better explanation, but he seemed quite aggressive in not answering questions and linking me directly to the product page for a new computer.
Phew! Thank goodness someone finally mentioned this. The next step is to ask to speak to a manager and I bet this conversation would have gone a lot better.
> The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend's minimally damaged screen with a new computer.
I have misquoted a repair before. Either I clicked the wrong box. Because either I didn't do my do diligence or because I was scatter brained and copied and pasted the wrong number. Regardless this is still a reflection of the way apple trains the agents and QC team not catching this agents mistake.
You might want to call back and mention the delamination repair program. If you're still within the 4 year purchase period it should be fixed for free.
A cracked display in a MBA retina 13in 2019 cost the customer $489.94 total.