My experience is completely different. I had an iPad Pro with 'ghost touch' problems, a bit difficult to replicate because sometimes it wouldn't show any issue for hours, and sometimes it would have the issue constantly. It was outside the standard warranty but inside the 2 year warranty you get by EU law.
I phoned AppleCare, they made me jump to all the standard hoops (factory reset, etc) to ensure it's not a software issue. Problem persisted so they scheduled a pick-up. Next day, UPS picked up the iPad, it arrived at the service center the day after and the status went to diagnosed and replacement shipped within the hour. Had the replacement iPad in my hands the next day.
I phoned AppleCare, they made me jump to all the standard hoops (factory reset, etc) to ensure it's not a software issue. Problem persisted so they scheduled a pick-up. Next day, UPS picked up the iPad, it arrived at the service center the day after and the status went to diagnosed and replacement shipped within the hour. Had the replacement iPad in my hands the next day.