The purpose of UX in my mind is to be able to constantly create beginners that can become engaged and advanced users.
Knowing your audience, and how to create beginners is critical. Helping them get up to speed as quickly as possible is the goal, not assuming they are stupid or lazy.
This article was plausible for me, up until it might not account for users who do not have digital literacy or capabilities like the writer's own. There might be a bit of a blind spot there, ironically.
Many of our major services started the same way.. Facebook, Twitter, Instagram all started as very simple services for people to learn new digital experiences and interactions.
With these social media digital interactions as a foundation, maybe it's possible to place more complex initial interactions in front of some users.. but I feel that the digital alienation of people is real and one of the things that may be fueling the divide in society when it comes to access to opportunity.
Knowing your audience, and how to create beginners is critical. Helping them get up to speed as quickly as possible is the goal, not assuming they are stupid or lazy.
This article was plausible for me, up until it might not account for users who do not have digital literacy or capabilities like the writer's own. There might be a bit of a blind spot there, ironically.
Many of our major services started the same way.. Facebook, Twitter, Instagram all started as very simple services for people to learn new digital experiences and interactions.
With these social media digital interactions as a foundation, maybe it's possible to place more complex initial interactions in front of some users.. but I feel that the digital alienation of people is real and one of the things that may be fueling the divide in society when it comes to access to opportunity.
This post by Google's CEO articulates the alienation that not helping create beginners can fuel: https://www.nbcnews.com/think/opinion/digital-technology-mus...