No, not when they are angered by apps NOT doing that (e.g. Epic in this case, or netflix/spotify charging for subscriptions outside, etc).
This discussion is about Epic charging for in-app things outside of Apple's control. So apple can't use the argument that they have costs (support, payment) for those transactions.
Users will still call apple if there is a problem. They will not understand the difference between Epic handling some of the payments and apple handling all the other ones. Customer support cost will not go down.
When I buy a hat on Amazon Apple gets no cut and I understand that Amazon gets my customer service call if there is something wrong with my transaction.
If I buy a hat in the Epic store (and pay to epic) I don’t see why it would be very different.
Should it matter if I make the purchase in Safari or in another app?
Also: let’s forget the apps for a while. Assume I buy a navigation app for $10 on the App Store and then I visit a website and purchase gps maps for 3 countries to use in the app, for $100 each. Apple isn’t involved in that transaction. Should they claim a cut of the $300 because I can use the maps in the app?
I understand that you understand the difference between Apple, Epic, the payment processor, the credit card provider and your bank. I can assure you most people do not. I've worked in customer service. They will just call Apple.
No, in-app purchases are forced to BE proccessed by Apple.
Epic would like to proccess these themselves. They dont want apple to turn on their economic output. When you charge money for the work others do -- that's like communism.
