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+1

The issue gets even harder when the code is proprietary. Had a situation with one of VMware's products that was being provided to us by a SAAS provider. It was a far amount of effort to a) convince the provider to file a bug with their vendor and b) then provide enough data to the VMware engineers so they could understand the value in prioritising a fix.

In our case, we identified the issue during a proof of concept so our vendor pushed VMware pretty hard because there was a sizeable contract at stake for them. Most engineers aren't as thorough in my experience.




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