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I don't see as pitiful that these non-technical* people can only use Excel.

I see as glorious that I'm able to get something close to real database tables out of non-technical people as long as they're in Excel.

I once populated a pretty sophisticated database by giving a bunch of computer semi-literate people Excel tables with only headers and simple instructions. They respected foreign key constraints, etc. that I could never have directly explained.

*in the software engineering way




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