User surveys are never going to be good science. Surveys are confounded by massive variation in response rates. For instance, I haven't filled out a user survey in many years because I have better things to do. They can only ever give a vague indication that something might or might not be a common issue.
The scientific approach to find out if app slowness is a problem is to make a much faster version, give that to some fraction of users in an RCT and see if their usage goes up. But that makes no sense for a business. If you make the effort to develop a fast version, just give that to everyone and move on to the next thing that might get you more users.
The scientific approach to find out if app slowness is a problem is to make a much faster version, give that to some fraction of users in an RCT and see if their usage goes up. But that makes no sense for a business. If you make the effort to develop a fast version, just give that to everyone and move on to the next thing that might get you more users.