Personally i dont mind the in web chat features (intercom being one) but what I really HATE is when you click on it and it says 'Were not available pls send us an email'. So program the damn thing with your working hours and dont display a chat bubble if there is no one to chat with at that moment in time. If I want to email I will find your 'Contact Us' page. Sorry for the rant perhaps I am alone in this...