If I remembered anything from the education it's this:
You have to address the customer's emotional needs before addressing the customer's business need.
If you don't you end up with an unhappy customer who had his problem solved. I don't see an AI satisfying my emotional needs any time soon.
My emotional needs are that they fix their damn service.
If I remembered anything from the education it's this:
You have to address the customer's emotional needs before addressing the customer's business need.
If you don't you end up with an unhappy customer who had his problem solved. I don't see an AI satisfying my emotional needs any time soon.