Dwell time is the time between the order is finished and it reaching the customer who gives thumbs up or thumbs down ( order is wrong ).
It seems from the initial glance that dwell time is irrelevant because a kitchen can just go to the next order but that's not actually the case because without yes/no from a customer the kitchen can continue to make the same errors without adjusting. In the world of ghost kitchens dwell time is terrible because in reality the only feedback the kitchen gets is an asynchronous negative review that will be received a day or two later at best. That's the reason why pretty much all ghost kitchen based restaurants rapidly flame out.
It seems from the initial glance that dwell time is irrelevant because a kitchen can just go to the next order but that's not actually the case because without yes/no from a customer the kitchen can continue to make the same errors without adjusting. In the world of ghost kitchens dwell time is terrible because in reality the only feedback the kitchen gets is an asynchronous negative review that will be received a day or two later at best. That's the reason why pretty much all ghost kitchen based restaurants rapidly flame out.