Read John Allspaw’s doc (the first reference in the article).
It’s absolutely critical to create a culture that when Kirin makes an error, they have no fear and total incentive to explain what they did, when they did it, why they thought it was the right course of action, what happened when they did it, etc.
It’s absolutely critical to create a culture that when Kirin makes an error, they have no fear and total incentive to explain what they did, when they did it, why they thought it was the right course of action, what happened when they did it, etc.