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I disagree with this being a millennial problem, but it's rather a Gen Z issue.

I'm approaching 26 and still vastly prefer talking to people to solve my issues. Perhaps this is because I work in software and am aware of the massive pile of crap most phone trees are so there is some bias here.

My go to solution to get a person on the phone is whenever a machine asks me "What can I help you with?", I purposefully mumble and make weird noises that it cannot understand. 2-3 repeats and it gives up and automatically passes me to an operator or CSR. I assume this is to better help the elderly or disabled but it sure is useful if you know it exists.




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