> That’ll put millions out of work and is basically text generation... easy to deploy, easy to maintain, and we probably already have the technology just not productionized.
Yea, but does it...you know, work?
Why didn't the internet already eliminate most customer service? The common inquiries can easily be found solutions to online. if I'm calling support it's almost always because the resources available don't solve my problem. And spending 20 minutes on the phone with an automated system asking about billing is very frustrating.
It just has become a filter for people with serious enough problems.
If you can spend 10-15 minutes navigating voice menus, waiting, and listening to canned messages, likely you need operator's help badly enough. Anyone with a petty problem would have hung up already. And the canned messages also eliminate some of the calls which seek some obvious information.
You know, it used to be somehow hard, but not impossible, to reach an oracle in ancient times. Now the same is done on mass scale.
Yea, but does it...you know, work?
Why didn't the internet already eliminate most customer service? The common inquiries can easily be found solutions to online. if I'm calling support it's almost always because the resources available don't solve my problem. And spending 20 minutes on the phone with an automated system asking about billing is very frustrating.