Speaking of information already saved, one of my favorite pizza places has my order history keyed to my phone number.
Ordering ahead usually comes down to dialing them up, giving my name and phone number and telling them I'd like the same as last time. They read it off to me to confirm, quote me a waiting time, and that's that. Start to finish, the call is probably less than thirty seconds.
One of the coolest parts of GH and DD, though, is being able to try a new restaurant without having to enter any new information.
Also, calling on the phone is not always easy; I often place orders on my phone while simultaneously on a work call, or putting my kid down for a nap, or doing something else where speaking is not easy.
It's strange that they have to ask for those details. I wonder what software they use and why it doesn't look up the customer record based on caller ID, as soon as the phone starts ringing.
What's funny is I have started to notice restaurants remembering my name when I give them my phone number. Perhaps their POS systems finally have some rudimentary CRM. So we're almost there!
Ordering ahead usually comes down to dialing them up, giving my name and phone number and telling them I'd like the same as last time. They read it off to me to confirm, quote me a waiting time, and that's that. Start to finish, the call is probably less than thirty seconds.