> why do they treat their customers who make them their money with such disrespect?
The people they are treating with such disrespect are not customers, just users. That's because Google refuses to even give them the chance to be customers, even though, as you say, they are making Google a lot of money.
The people they are treating with such disrespect are not customers, just users. That's because Google refuses to even give them the chance to be customers, even though, as you say, they are making Google a lot of money.