This is the reason I hate google. No customer support at all. They will just provide link to forum. I will go with Microsoft anytime for business software than Google. I feel like it is company built by nerds with zero business sense. If your KPI depends on building new products, there ain't a reason to improve existing ones. Classic case of Goodhart's law.
It's not like Microsoft is pure as the driven snow, either. It's a massive corporation with all sorts of warts. Just to name a few from the past few months:
