In my experience in New York, Verizon basically uses the public service commission as a level-1 helpdesk -- they take referrals incredibly seriously. I had an issue with Verizon equipment infested with bees -- and they literally rolled trucks within 30 minutes of getting a referral from the regulator, a pole and a bunch of equipment was replaced within 24 hours.
With TWC/Spectrum, unless they do something grossly incompetent or unsafe, the regulator is more like another party nagging them.
In my experience in New York, Verizon basically uses the public service commission as a level-1 helpdesk -- they take referrals incredibly seriously. I had an issue with Verizon equipment infested with bees -- and they literally rolled trucks within 30 minutes of getting a referral from the regulator, a pole and a bunch of equipment was replaced within 24 hours.
With TWC/Spectrum, unless they do something grossly incompetent or unsafe, the regulator is more like another party nagging them.