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Precisely. I don't know when the switch happened but Amazon seems to be using their own drivers to deliver and not Fedex.

The delivery quality is worse than bad, and has lead to us getting boxes stolen because Amazon drivers dump them at the quickest most convenient place for them - like Amazon drivers are incentivized to maximize time efficiency and every second counts. It's super painful.

We're now using other websites to buy from simply because their delivery takes approximately the same but goes to our door.



Quality of service can never be high if employees need to piss in bottles




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