OT, but I had this with Azure. My MS account was tied to the AD of a previous customer. Can not access Azure dashboard or services at all. 5 years later and still not resolved, despite numerous e-mails, phone calls, with several people (they even insisted I install a .exe file in order to be able to do screensharing. It took some persistance to make them accept that I shouldn't have to install Windows and install a binary just to be able to restore my account. That was about 6 months ago.
If this is how Microsoft support works for real, no wonder the scammers getting people to install malware are successful).
If this is how Microsoft support works for real, no wonder the scammers getting people to install malware are successful).