>because they can read it back to me when I call them, but the drivers don't seem to use it on the ground.

I guess the notes they can keep and the notes they put in the scanner are separate. Is the door a really really far walk or something? I can't imagine the drivers are just ignoring the note. I'm guessing that it's just not in the scanner. Really what I'd like to see is the ability for drivers to create/edit notes themselves, instead of having to rely on the operations folks to do it for them. Would be better to have all of the access codes in the scanner instead of a giant text message that we pass around

>Thanks for the inside baseball, it's fascinating to learn more about this process.

You're welcome! I still find it fascinating seeing how it all works. What happens in the hubs is basically a giant bucket sort with lots of conveyor belts and sweat