This struck me as odd as well. In our RT, we have ~ 200,000 "ad hoc" issues tracked to date by a team distributed across three continents and for thousands of customers, with no complaints.
Request Tracker by Best Practical is an amazingly flexible product, straightforward, yet easily tweaked into whatever workflow most any organization could need.
That said, we use TRAC for software project management and project-based issue tracking.
Request Tracker by Best Practical is an amazingly flexible product, straightforward, yet easily tweaked into whatever workflow most any organization could need.
That said, we use TRAC for software project management and project-based issue tracking.