The author, Jemima Kelly, is an (excellent) reporter for FT Alphaville. If I remember correctly, her consequential losses were much larger. Not that TfL should care about that, but an example of how things can spiral.

FT link (free) [1]

FTAlphaville link (registration required, no paywall) [2]

[1] https://www.ft.com/content/e8a177d4-dfae-11e9-9743-db5a37048...

[2] https://ftalphaville.ft.com/2019/10/09/1570632197000/When-fi...