> Sadly, I just learned a new term: "emotional labor."
It's also an (increasingly common) misuse of the term as originally coined.
Originally it referred to things like cashiers needing to remain calm and cheery even in the face of unreasonable and hostile customers. The claim is that this kind of labor goes beyond the job description and should therefore be compensated.
It's also an (increasingly common) misuse of the term as originally coined.
Originally it referred to things like cashiers needing to remain calm and cheery even in the face of unreasonable and hostile customers. The claim is that this kind of labor goes beyond the job description and should therefore be compensated.