If you have documentation of the double charge and of your attempts to get a refund, your credit card company will certainly do a chargeback and return your funds.
A company can choose to ban you from their service for this. Uber eats, probably not an issue. But imagine the inconvenience of not having Uber for the rest of your life. Or worse, Airbnb which doesn’t even have a close competitor.
I would begrudgingly take the loss to continue having access to their marketplaces. These companies have notoriously terrible customer service and they don’t really have any reason to fix it.
Even on that article, the 2nd to last paragraph was:
> Even after a month of digging through public records, scouring the internet for clues, repeatedly calling Airbnb and confronting the man who called himself Patrick, I can’t say I’ll be leaving the platform, either. Dealing with Airbnb’s easily exploitable and occasionally crazy-making system is still just a bit cheaper than renting a hotel.
With another platform offering rentals but taking a 30% cut, a trick I found was to google the address or name, often they'd be listed there as well. Then I'd call them and ask if they have a room, and if they could offer me a discount (I was travelling around Iceland, many people doing the ringroad would just show up in the afternoon/evening and leave the next morning). Obviously this doesn't work with anonymous airbnb providers.
Counterpoint: I did multiple chargebacks against these monkeys for very similar reasons and they haven't banned my account yet, so maybe it works differently in the Europe or UK?
Just use a different card. There are services for the banned.
Besides get use to the horror of not ever using Uber when they close up shop or raise prices which is coming soon and would have come sooner if they could bankrupt lyft.
Uber certainly are more sophisticated in banning than just matching card numbers, their techniques have already been battle tested in outsmarting regulators where Uber was operating outside of local laws https://en.wikipedia.org/wiki/Greyball
This is a point of view from someone who can afford alternatives. Taxis have long been the transport of last resort for the destitute/homeless and with Uber replacing taxis this does become a serious issue for many.
The ADA requires 'paratransit' service for persons whose disabilities prevent them from using accessible, non-commuter, fixed route bus service. In many cities paratransit is handed off to taxi services.
Most people - even those in the US - will never use Airbnb. Being unable to use their service because you did a chargeback or sued them when they overcharged you is not a real loss.
I don't use uber, or any other taxi app. Depends a lot on where you live and whether public taxis and public transport infrastructure is well developed. I can imagine this would be a nightmare in the USA, it was when I lived there pre-Uber days, waiting for a bus could take 45 mins. Out here in Asia, Tokyo, Singapore, Hong Kong etc, there really isn't a big need for Uber, sure it's useful, but plenty of alternatives that are just as convenient.
Yeah this situation is what the dispute system is for. You complain to your bank, the bank sends that to the merchant’s acquiring bank via Visa or whatever, and then someone at Uber will take notice of your dispute in some fashion and you’ll likely eventually get your money back.
Tried. Since they actually delivered both orders it's not a "double charge" and according to my bank MasterCard's dispute process has no code to allow them to charge this back.
