We try to offer the best deals possible, while also making sure all of the details are up front and easy to understand. The deal’s original terms were that the Groupon could not be combined with other offers and discounts. For sale items on FTD.com, this meant that you were not able to realize both discounts. We understand that is confusing and upsetting to a number of people—especially since you expect a great deal from us every time.
To make this right, we’ve worked together with FTD to make sure that discounts available on FTD.com will now also be available to use with your Groupon. For those of you who already purchased items that were on sale on FTD.com, FTD will automatically issue you a refund on the credit card you used with the difference as additional savings. Please allow 5-7 business days for this to show on your statement.
We’re really sorry for any confusion this deal has caused. This resolution should now ensure that you get the maximum value for your FTD Groupon, even if you’ve already redeemed. We hope this resolution is to your satisfaction.
Hi Matthew,
Thanks for your interest in the FTD Groupon.
We try to offer the best deals possible, while also making sure all of the details are up front and easy to understand. The deal’s original terms were that the Groupon could not be combined with other offers and discounts. For sale items on FTD.com, this meant that you were not able to realize both discounts. We understand that is confusing and upsetting to a number of people—especially since you expect a great deal from us every time.
To make this right, we’ve worked together with FTD to make sure that discounts available on FTD.com will now also be available to use with your Groupon. For those of you who already purchased items that were on sale on FTD.com, FTD will automatically issue you a refund on the credit card you used with the difference as additional savings. Please allow 5-7 business days for this to show on your statement.
We’re really sorry for any confusion this deal has caused. This resolution should now ensure that you get the maximum value for your FTD Groupon, even if you’ve already redeemed. We hope this resolution is to your satisfaction.